Rain totals for today rio rancho nm8/15/2023 ![]() Inspired by big challenges, driven to learn and grow, and dedicated to We’re in search of talented people who are We love taking on tough challenges, disrupting the status quo,Īnd creating what’s next. You’re out to reimagine and reinvent what’s possible-in your career as well as the world around you.Īre we. Ability to participate or lead in projects for process or quality improvements.Organizational skills to manage workflow and tasks.Strong understanding of internal processes, tools and usage of such tools in managing daily tasks.Advanced knowledge in call routing and case management processes for both E1 & E2 and obligation systems.Oversee compliance with operating procedures and standards.Experience in a phone based remote role.Excellent fluency in written and verbal English.Understands internal processes and tools such as USD, Global Newton, Sterling, Serial Number Repository, Serial Number Subassembly Tracker, Part Surfer, Warranty Entitlement, myPRS, S4, Excel, SharePoint, PowerPoint, Outlook, OneNote, WISE, Word, OBS, KCI Text Tool, SpeechMiner, SABA, Sandy, and HP.com.Experience in customer facing role either remote or face to face.Superior communication skills both written and verbal.Prior experience supporting Executive, Commercial and/or Consumer Escalations. Preferred 3-5 years applicable experience, or equivalent combination of experience and college education. Preserve customer relationships and protect the business.Process expert and subject matter expert on standard and nonstandard delivery types. Provide training to new and existing employees as needed. May provide input on training material for new and existing processes. Acts as a mentor and may provide some supervision of other non-exempt employees.Manages multiple tasks or cases simultaneously without supervision.Works with escalated customers and drives actions in post incident reviews.Leads projects for process or quality improvements (QA & sNPS) and documents changes.Provide resolution and feedback based on analysis. Reviews customer feedback related to customer entitlement, case management, and analysis of statistics related to customer access (phone) & case management.Monitor the service event through completion for compliance.Collaborate with other departments within HP to find solutions.Responsible for validating consumer and commercial customer entitlement, log case to provide a resolution or routing and dispatching an end-user to the proper resources.Contribute to a positive team environment with a growth mindset. Ability to work in both an individual and team capacity. Consistently displays empathy, urgency, ownership, negotiation, and judgment for every customer interaction. ![]() Display expert knowledge on the general aspects of the job. Will own complaints from beginning to end, regain customer loyalty and avoid executive escalations. Please review our full terms contained on our Terms of Service page.Uses ability as a skilled specialist to resolve customer issues while maintaining required metrics. We further caution that our travel scores are only as good as the data that underpin them, that weather conditions at any given location and time are unpredictable and variable, and that the definition of the scores reflects a particular set of preferences that may not agree with those of any particular reader. While having the tremendous advantages of temporal and spatial completeness, these reconstructions: (1) are based on computer models that may have model-based errors, (2) are coarsely sampled on a 50 km grid and are therefore unable to reconstruct the local variations of many microclimates, and (3) have particular difficulty with the weather in some coastal areas, especially small islands. We draw particular cautious attention to our reliance on the MERRA-2 model-based reconstructions for a number of important data series. We assume no responsibility for any decisions made on the basis of the content presented on this site. Weather data is prone to errors, outages, and other defects. The information on this site is provided as is, without any assurances as to its accuracy or suitability for any purpose. See all nearby weather stations Disclaimer The details of the data sources used for this report can be found on the Albuquerque International Airport page. ![]()
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